Privacy and Confidentiality

Protecting Your Trust at Every Step of Recovery

At Recovery HQ, seeking help—whether for yourself, a loved one, or a client—is a deeply personal decision. Trust is the foundation of our work, and we safeguard that trust with uncompromising privacy, confidentiality, and discretion.

When you engage with Recovery HQ, your identity, information, and circumstances are protected with the highest standard of confidentiality. Every consultation, message, and service—whether in person, by phone, or online—is treated as strictly private.

Our Commitment to Confidentiality

We hold ourselves to professional standards on par with medical, legal, and executive environments. All Recovery HQ staff, companions, contractors, and affiliated clinicians adhere to rigorous confidentiality policies and sign binding non-disclosure agreements (NDAs).

• Personal Information: Collected and used solely to provide services you request.

• Secure Communications: Email, files, and messaging are managed through secure, encrypted systems where feasible.

• Need-to-Know Access: Only team members directly involved in your care are granted limited, role-based access.

• Consent-Driven Sharing: We never share information with third parties without your written authorization, except where required by law for safety or compliance.

We align our practices with applicable privacy laws and standards (including HIPAA, where relevant) and maintain secure, access-controlled records.

Confidentiality Across All Recovery HQ Services

We extend the same high bar of confidentiality to all services listed at
recoveryhq.com/services/addiction-treatment-services/, including:

Elite Executive Recovery

A private, one-client-at-a-time model. Identity, location, and logistics are protected by NDAs and need-to-know protocols. Discretion is embedded in every detail of planning, staffing, and delivery.

Sober Companionship & Personal Recovery Assistance

Companions operate under strict confidentiality—at home, at work, and during travel—protecting your sobriety, schedule, and reputation.

Intervention & Family Guidance

We coordinate interventions discreetly with families, employers, and counsel, ensuring that communications and logistics are handled with sensitivity and privacy.

Detox Support & Treatment Placement

Clinical and placement information is treated with medical-level privacy. Referrals and coordination occur only with your explicit consent.

Recovery Coaching & Consulting (Individual and Corporate)

Session content, progress, and materials remain confidential unless you request a summary for coordination with other providers.

Safe Transport & Travel Services

Itineraries, locations, and treatment status are kept private and shared on a strictly need-to-know basis with vetted personnel.

Ultra-Confidential Executive Protocols

An elevated privacy tier for public figures, executives, and ultra-high-net-worth clients

For select engagements, Recovery HQ offers Ultra-Confidential protocols—an enhanced layer of legal, operational, and technical protections that go beyond standard confidentiality.

Legal Protections

• Individual NDAs for every specialist, vendor, and family participant.

• Optional anonymous engagement using initials or code names.

• Third-party communications (vendors, venues, travel) routed through RHQ administrative or legal proxies to minimize exposure.

Operational Discretion

• Compartmentalized knowledge: no single team member has full visibility into your identity and care plan.

• Unlisted residences or off-grid locations when appropriate; discreet onsite protocols for home, office, and travel.

• Staff trained in privacy etiquette, media awareness, and reputational risk mitigation.

Technology Safeguards

• Encrypted messaging and file transfer; private or segregated storage for sensitive records.

• Limited-duration data retention aligned with your preferences and legal requirements.

• Optional secure devices and “clean” communication channels for high-risk periods (e.g., earnings week, premieres, playoffs).

These measures are tailored to your risk profile and preferences, balancing security with seamless care delivery.

Ethical Standards & Compliance

• HIPAA Alignment (where applicable): We protect health information and follow consent-based disclosures.

• Data Security: Access-controlled, encrypted storage with principle-of-least-privilege permissions.

• Vendor Diligence: We work only with vetted partners who agree to our confidentiality and security standards.

• Ongoing Training: Team members receive regular education on privacy, data protection, and discreet field operations.

Your Story, Safeguarded

Your recovery is your story. Our role is to protect it—quietly, competently, and compassionately—so you can focus on healing, leadership, and life.

If you have questions about our confidentiality policies, ultra-confidential options, or would like to discuss specific safeguards for your situation, contact us today at 800-533-6166 or support@recoveryhq.com to schedule a complimentary consultation.